Provides trained, knowledgeable arbitrators and mediators to the professional and business community and to the general public. Ensures that the institute's code of ethics and professional standards are maintained. Offers training and workshops for dispute resolution practitioners, and accreditation for persons seeking Chartered Arbitrator or Chartered Mediator status. Serves BC and the Yukon. Fees are charged. Hours are 8 am to 5 pm Monday to Thursday.