Canada Revenue Agency (CRA)

A non-refundable tax credit that provides support for people who are caring for a spouse, common-law partner, or dependant with a physical or mental impairment. It is not available for non-infirm seniors who reside with their adult children or grandchildren. Eligible dependants are not required to l...

Provides general information about the Canada Child Benefit, BC Childhood Opportunity Benefit, Yukon Child Benefit, Child Disability Benefit, and Children's Special Allowances. Hours are 9 am to 5 pm Pacific time, Monday to Friday; automated callback service is available 24 hours a day, seven days a...

Provides tax-free payments of $260, $390, or $650 for each eligible child under 12 years old for dental care for families earning less than $90,000 per year. Parents and guardians can apply for a maximum of two payments for each eligible child if the child receiving dental care does not have access ...

Provides a subsidy of up to 75% of employee wages for up to 21 weeks, retroactive from March 15, 2020 until May 7, 2022 for Canadian employers whose businesses have been affected by COVID-19. Overall subsidy rate depends on the amount that revenue dropped. Deadline to apply for the final claim perio...

Provides $500 per week for up to a maximum of 44 weeks between September 27, 2020 and May 7, 2022 per household for workers (including self-employed individuals): unable to work for at least 50% of the week because they must care for a child under the age of 12 or family member because schools, dayc...

Provides $500 per week for up to a maximum of four weeks between September 27, 2020 and May 7, 2022 for workers (including self-employed individuals) who: are unable to work for at least 50% of the week because they contracted COVID-19; are self-isolated for reasons relating to COVID-19; or have und...

Offers temporary income support to employed and self-employed people who cannot work due to a COVID-19 lockdown. One can receive $300 ($270 after taxes withheld) for each 1-week period. It is only available when a COVID-19 lockdown order is designated for your province/territory. Eligibility include...

A refundable tax credit that helps individuals and families who are working and earning a low income. CWB includes a basic amount and a disability supplement, and is claimed when income tax return is filed. Phone line hours are 8 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays (local time).

Helps to ease financial barriers to accessing oral health care for eligible Canadian residents who do not have access to dental insurance. Serves seniors who have an annual family income of less than $90,000, persons with disabilities, and Canadians ages 18 and under. Services covered include preven...

Provides general information about registered charities in Canada. Also investigates complaints about charities who may not be compliant. Hours are 9 am to 5 pm Pacific time, Monday to Friday.

Provides free Tax Preparation Clinics, hosted by community organizations in collaboration with CRA. Volunteers are trained to prepare income tax and benefit returns for eligible individuals; requirement is a low or modest income and a simple tax situation. Those who are eligible for the service may ...

Dedicated, automated phone service allows individuals to auto-file their income tax and benefit return over the phone. Service is available to Canadians with low or fixed income whose tax situations remain unchanged from year to year. Eligible individuals receive an invitation letter in February con...

Provides general information about the Goods and Services Tax Credit (GST) and Harmonized Sales Tax Credit (HST), the BC climate action tax credit (BCCATC), the BC Affordability Credit, and the Yukon Government carbon price rebate - Individuals (YGCPRI). Hours are 9 am to 5 pm Pacific time, Monday t...

Investigates reports of suspected tax or benefit cheating in Canada. Reports are anonymous and may include: not declaring all income, creating false expenses, taking cash "under the table," not filing taxes when required, setting up a fake business to claim losses, falsely claiming tax benefits, cre...

Secure online portal that allows individuals to track their refund, view or change their return, check benefit and credit payments, check their RRSP limit, set up direct deposit, receive online mail, change an address, and the like. Service is available from 3 am to midnight Pacific Time, seven days...

Supports individuals and community organizations through outreach visits and in the centre by directing clients to free tax clinics; answering questions and distributing information related to benefits and credits; promoting the Community Volunteer Income Tax Program (CVITP); and helping clients acc...

Provides information about how to file an objection or appeal a Canada Pension Plan (CPP) or Employment Insurance (EI) assessment or determination, how to file an objection for a CPP/EI decision and confirm the timelines, and how to file an appeal to the Court to appeal CRA's decision. Also has info...

Helps service organizations to educate their clients about the benefits and credits they may be entitled to and how they can continue getting them by doing their taxes. An outreach team may deliver in-person presentations on various tax topics, and a liaison officer can provide in-person support to ...

Provides information on tax credits and deductions available for persons with disabilities, their supporting family members, and their caregivers. Topics include Disability Tax Credit (DTC), medical expenses, disability supports deduction, Child Disability Benefit (CDB), and the Registered Disabilit...

Responsible for upholding taxpayer service rights; independent and impartial reviews of unresolved complaints from taxpayers about the service or treatment they have received from the Canada Revenue Agency. Office hours are 8:15 am to 4:30 pm Eastern time, Monday to Friday.