Immigration, Refugees and Citizenship Canada (IRCC)
Administers the Immigration and Citizenship Act and related regulations, provides for the admission of immigrants and non-immigrants to Canada, and conducts citizenship testing and ceremony events. Issues passports, visas, electronic travel authorizations (eTA), other travel documents, study permits, and work permits. Processes applications for Permanent Resident Cards (PR Cards), which are necessary for permanent residents (landed immigrants) returning to Canada. Provides federal income support to government-assisted refugees, and provides funding to support the delivery of orientation services to these refugees through the Resettlement Assistance Program (RAP).
In-person help is by appointment only. Once an application has been received, IRCC will contact the client to schedule an appointment if deemed necessary at Vancouver offices (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey office (70-9900 King George Boulevard). Office hours are 8 am to 4 pm Monday to Friday.
A Refugee Protection Claimant Document (RPCD) confirms that an individual made a refugee claim (either eligible or not), or if the individual is eligible for health coverage under the Interim Federal Health Program (IFHP). Refugee claimants receive an RPCD when their claim is referred to the Immigration and Refugee Board of Canada (IRB). To replace an RPCD, individuals need to visit an IRCC office in-person in Vancouver (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey (70-9900 King George Boulevard).
To report suspected citizenship fraud, contact the call centre or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca. Immigration fraud should be reported to the Canada Border Services Agency (CBSA) at 1-888-502-9060 (available 9 am to 9 pm Eastern time, Monday to Friday).
COVID-19 Update (May 16, 2022): IRCC has begun a gradual resumption of in-person services by appointment at the Vancouver Hornby office. Initial services include biometrics collection for asylum seekers, seizure of identity documents, and refugee eligibility interviews. Clients will be contacted five to 10 days in advance to book an appointment. A refugee claim made by a person inside Canada can also be initiated by email to IRCC.RefugeeClaim-Demandedasile.IRCC@cic.gc.ca.
Most other IRCC in-person offices and temporary offices continue to be closed until further notice. Only clients with scheduled appointments can visit an office. All citizenship ceremonies continue to be held via video. Citizenship tests and retests are conducted online.
From April 1, 2022 to March 31, 2023, all applications for a temporary resident visa (including a transit visa), a work permit, or a study permit submitted by foreign nationals who are outside of Canada at the time of application must be submitted online. However, applicants who, because of a disability, are unable to submit an application using electronic means will continue to be exempt from the requirement to submit their application online.
Beginning on April 4, 2022 and until further notice, a Labour Market Impact Assessment (LMIA) is valid to support a temporary foreign worker's (TFW) work permit application for a maximum period of 18 months after it is issued. Employers may request an LMIA validity extension if:
For more information regarding changes, visit www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html.
In-person help is by appointment only. Once an application has been received, IRCC will contact the client to schedule an appointment if deemed necessary at Vancouver offices (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey office (70-9900 King George Boulevard). Office hours are 8 am to 4 pm Monday to Friday.
A Refugee Protection Claimant Document (RPCD) confirms that an individual made a refugee claim (either eligible or not), or if the individual is eligible for health coverage under the Interim Federal Health Program (IFHP). Refugee claimants receive an RPCD when their claim is referred to the Immigration and Refugee Board of Canada (IRB). To replace an RPCD, individuals need to visit an IRCC office in-person in Vancouver (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey (70-9900 King George Boulevard).
To report suspected citizenship fraud, contact the call centre or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca. Immigration fraud should be reported to the Canada Border Services Agency (CBSA) at 1-888-502-9060 (available 9 am to 9 pm Eastern time, Monday to Friday).
COVID-19 Update (May 16, 2022): IRCC has begun a gradual resumption of in-person services by appointment at the Vancouver Hornby office. Initial services include biometrics collection for asylum seekers, seizure of identity documents, and refugee eligibility interviews. Clients will be contacted five to 10 days in advance to book an appointment. A refugee claim made by a person inside Canada can also be initiated by email to IRCC.RefugeeClaim-Demandedasile.IRCC@cic.gc.ca.
Most other IRCC in-person offices and temporary offices continue to be closed until further notice. Only clients with scheduled appointments can visit an office. All citizenship ceremonies continue to be held via video. Citizenship tests and retests are conducted online.
From April 1, 2022 to March 31, 2023, all applications for a temporary resident visa (including a transit visa), a work permit, or a study permit submitted by foreign nationals who are outside of Canada at the time of application must be submitted online. However, applicants who, because of a disability, are unable to submit an application using electronic means will continue to be exempt from the requirement to submit their application online.
Beginning on April 4, 2022 and until further notice, a Labour Market Impact Assessment (LMIA) is valid to support a temporary foreign worker's (TFW) work permit application for a maximum period of 18 months after it is issued. Employers may request an LMIA validity extension if:
- the previously issued positive LMIA has a validity period of 6 or 9 months; and
- the LMIA is valid on the day the extension request is received by Service Canada
For more information regarding changes, visit www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html.
- Physical address: 1148 Hornby Street, Vancouver, BC V6Z 2C3Mailing address: Same as physical address
- Call Centre (8 am to 4 pm PST)
1-888-242-2100 - TTY (8 am to 4 pm PST)
1-800-855-1155 - Last verified: 2020-11-28
- Updated on: 2024-02-23
