TRAC Tenant Resource and Advisory Centre

Promotes the legal protection of residential tenants in British Columbia by providing information, education, support, and research on residential tenancy matters. Services include a Tenant Infoline, educational workshops/webinars, multilingual publications, and a video-based online course. Information on rights and responsibilities on topics such as evictions, repairs, security deposits, rent increases, bed bugs, and dispute resolutions is available on the website. When appropriate, provides direct representation to disadvantaged tenants by negotiating resolutions with problem landlords or providing representation at Residential Tenancy Branch dispute resolution hearings. Infoline hours are 1 pm to 5 pm Mondays, Tuesdays, Thursdays, and Fridays, and 5:30 pm to 8:30 pm Wednesdays.