TransLink

Offers a variety of services to ensure people with disabilities, seniors, and new immigrants are comfortable and confident when using public transit. Provides practice training sessions at the Vancouver Transit Centre on how to board and exit a bus using a mobility device. Train the Trainer workshop...

Offers a variety of services to clients with permanent physical, sensory, or cognitive disabilities who require assistance to use the conventional public transit system. The Station Assistance service provides an attendant to be available to assist customers, whose disability prevents them from tapp...

Provides information and customer service around the Compass Card used to access transit in Metro Vancouver. Customers can load credit to their Compass Card by visiting the website, accessing a Compass Vending Machine, by phoning Customer Service, and in person at the Customer Service Centre at Wate...

Provides paratransit services for any person ages 12 and up with a physical (temporary or permanent), sensory, or cognitive disability who is unable to use the regular transit system without assistance; shared-ride service. Walkers, wheelchairs, scooters, and service animals are accommodated. Offers...

A program for residents of Metro Vancouver who have a HandyCard (a photo identity card issued by TransLink). A person is eligible for HandyCard if he or she has a permanent physical, sensory, or cognitive disability that prevents the use of regular public transit without assistance. Call the office ...

TransLink Customer Information provides information about Metro Vancouver's transportation network, including roads, bridges, and public transportation, as well as busses, HandyDART, SeaBus, SkyTrain, and West Coast Express. Customer information phone hours are 6:30 am to 10 pm daily; twitter operat...

Provides policing to the transit system in Metro Vancouver, across 21 municipalities and one First Nation. Works to reduce victimization and increase safety for customers and staff. Offered in partnership with jurusdictional police and RCMP. Professional Standards Unit handles complaints, by phone o...

Aims to connect Metro Vancouver residents, visitors, and businesses with more active and sustainable transportation options through a combination of outreach, online training, educational videos, print resources, strategic partnerships, and incentive programs. Works in partnership with planning and ...

Provides fare gate access to SkyTrain and Seabus customers with a disability who are physically unable to tap their Compass Card at fare gates without assistance and who are travelling independenty. Eligible customers will receive a radio-frequency identification (RFID) enabled card to automatically...