FAQs

  • A searchable online directory of community, government, and social services in BC. It is the online legacy of the original printed Red Book Directory that was published from 1958 until 2007. Until March 2017, the directory covered only the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts. After April 2017, supported by generous funding from United Ways across BC, the directory has expanded and now includes resource listings for all of BC.

  • Our website is a service of BC211, a non-profit information and referral organization that has been working since 1953 to connect people with the help they need. See our About page for more information about our services.

  • The resource information on bc.211.ca is collected directly from the organizations listed on the site. BC211’s Resources and Publications team works tirelessly to gather and maintain up-to-date community and government services information.

  • There are firm guidelines around the types of services that are included in our resource database. Read our Inclusion Policy to understand the scope of our database and the standards by which inclusion/exclusion decisions are made.

  • We will be happy to review your organization or service for inclusion in our database. Please send us an email at updates@bc211.ca. There is no fee for applying or inclusion in our database.

  • If you have suggestions for resources that are not yet in the directory, we would welcome learning about them. Please send us your suggestions in an email to updates@bc211.ca.

  • Please email us at updates@bc211.ca to let us know what needs to be changed.

  • A printable list of resources is available in a variety of ways:

    • Search results can be printed and downloaded from the website.
    • When calling 211, your Navigator can email you a summary of the resources discussed if you provide your email address.
    • You may order a customized resource list by emailing listings@bc211.ca and providing a detailed description of what you’re looking for.

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