March 31, 2022

BC211 to integrate with UWBC – further strengthening supports for British Columbians

To increase positive impact in communities across the province, United Way British Columbia (UWBC) and BC211 will integrate on April 1, 2022. This union further strengthens our ability to connect all British Columbians to vital community programs and services for both everyday needs and in times of crisis.

UWBC_WEB-BANNER_blogimage.jpgBC211 is a non-profit society that provides information and referral services for several community helplines, including 211 British Columbia. 211 is a free, confidential, multilingual service that links people to resources for help with basic needs like food and shelter; mental health and addictions support; legal and financial assistance; support for seniors, newcomers, and much more.

“United Way has played a critical role in creating access to 211 services across North America and UWBC has been a proud supporter and primary funder of BC211 since its inception. We are excited about the potential of this integration to further our community connection goals,” said Michael McKnight, President and CEO of United Way British Columbia.

By calling or texting 2-1-1 people can connect with a Resource Navigator 24/7. The service is supported by a comprehensive database of 15,500+ community, government, and social service records. British Columbians may also access information via email, chat or by using the searchable online directory at

211 Resources Navigators identify the most appropriate services to address a caller’s needs and may also coach callers on effectively communicating with service providers to enable access to the right resources.

Here are a few of the inspiring testimonials of how the service has supported British Columbians:

“A year ago, I was homeless, and things were rough. I called 211 and got into a shelter. Then I got into treatment and my life is back together. I want to say thank you. Without 211 I wouldn’t be here. 211 saved me.”

“I really want to thank you for being so positive and non-judgmental. You gave us hope and you provided the most information on what resources were available. I truly appreciate your kindness and information.”

“Last night I reached out to 211 and that’s what got me through. I’m just really grateful.”

BC211 originated in 1953 as the Community Information Service, and later evolved into the Red Book Directory of Health, Welfare and Recreation Services. BC211 was established in 2010; serving first the Lower Mainland and then growing to add service to Vancouver Island and parts of the Interior in 2017. In 2020, 211 was expanded province-wide as part of the provincial government’s response to the COVID-19 pandemic.

To learn more about United Way British Columbia, visit