Access and Assessment Centre (AAC)

Provides a range of mental health and substance use services for Vancouver residents age 17 and over for non-urgent, urgent, and non-emergent intervention: goal is to provide optimal pathways for people to access the appropriate resources in a timely and client-centred way. Acts as the central point of access for all referrals to Community Mental Health Substance Use Services (MHSUS), Vancouver Coastal Health (VCH) in Vancouver. Also provides support, crisis intervention, and psychiatric consults. Provides services by walk-in, phone, outreach by clinical staff and psychiatrists, and mobile response through a partnership with Vancouver Police Department (Car 87). Is also a designated facility with the ability to directly admit to inpatient psychiatric units and can transfer clients to the emergency department as necessary. Service is provided by psychiatrists, registered nurses, registered psychiatric nurses, and social workers. Free interpretation service is available in various languages. Accepts referral by self or other; can include health care professionals, police, hospital, family, friends, or the general public. Office hours are 7:30 am to 10 pm daily; walk-in hours are 7:30 am to 9:30 pm daily.