Home and Community Care - Vancouver Central Intake Line

Provides central intake services for home health care which offers health care and support services to adults with acute, chronic, palliative, or rehabilitative health care needs; an intake assessment is required to assess eligibility. Also supports the transition from hospital release to home life via the Transition Services Coordinator who facilitates patient discharge planning from acute to community care; available from 8:30 am to 4:30 pm seven days a week.

Home Support provides assistance with medications, bathing, and dressing for clients who are ill or recovering from illness or surgery, have physical disabilities, require personal assistance or respite for a caregiver, or need end-of-life care. Nursing Services may include assessment, education, counselling, and medical and surgical care at home. Physiotherapy and Occupational Therapy referrals are for clients who have a physical disability, are recovering from surgery or hospital stay, or who need rehabilitation or therapy to stay at home. Also provides assessment for access to Adult Day Services (day respite, health monitoring, therapeutic and recreational activities, and community bathing programs). Does assessment for Choice in Supports for Independent Living (CSIL) which provides eligible home support clients with direct funds to hire, schedule, and supervise their own home support services. Also handles intake for publicly funded Assisted Living and Residential Care Facilities.

Other services available may include personal care, medication assistance, respite care, nutrition consultation, and health education. Also provides access to specialty programs and services provided throughout the health authority. Serves Vancouver residents. Intake hours are 8:30 am to 6 pm Monday to Friday. Office hours are 8:30 am to 4:30 pm Monday to Friday.