Provides safe avenue for First Nations clients to provide feedback on health services delivered directly or funded by FNHA, or any BC public health care service. Outlines options available to clients, including restorative ways to heal from health care harms t...

The Patient Care Quality Review Board (PCQRB) Act established a Patient Care Quality Office (PCQO) in each health authority to receive and respond to patient concerns. The PCQO receives and reviews care quality complaints. If dissatisfied with how the complain...

Provides intake for home health and community care services for residents with acute, chronic, palliative or rehabilitative health care needs. Also supports the transition from hospital release to home life; intake, handled through a central phone number, is r...

Provides intake for home health and community care services for residents with acute, chronic, palliative or rehabilitative health care needs. Also supports the transition from hospital release to home life; intake is required to assess eligibility. Case manag...

Provides intake for home health and community care services for residents with acute, chronic, palliative or rehabilitative health care needs. Also supports the transition from hospital release to home life; intake is required to assess eligibility. Case manag...

Offers health care and support services to adults with acute, chronic, palliative, or rehabilitative health care needs, and supports the transition from hospital release to home life; intake, handled through a central phone number, is required to assess eligib...

Acts as a point of contact for to share feedback, compliments, or concerns regarding quality of care within Island Health region. Formally registers complaints about patient care that have not been resolved at the service delivery level, works with the patient...

Offers health care and support services to adults with acute, chronic, palliative, or rehabilitative health care needs, and supports the transition from hospital release to home life; intake, handled through a central phone number, is required to assess eligib...

Provides residential care and community supports to adults living with brain injury. Macdonald House is a ten bed group home for adults living with the effects of a brain injury; staff provide 24-hour support. Residents are supported to pursue vocational, recr...

Coordinates services for adults with developmental disabilities, adults with significant limitations in adaptive functioning and a diagnosis of either fetal alcohol spectrum disorder (FASD) or pervasive developmental disorder (PDD)/autism spectrum disorder (AS...

Offers health care and support services to adults with acute, chronic, palliative, or rehabilitative health care needs, and supports the transition from hospital release to home life; intake, handled through a central phone number, is required to assess eligib...

Offers health care and support services to adults with acute, chronic, palliative, or rehabilitative health care needs, and supports the transition from hospital release to home life; intake, handled through a central phone number, is required to assess eligib...

Provides home-based nursing, personal care, and light housekeeping services for Tsawout members who are elderly, have disabilities, or chronic or acute illnesses.

Offers health care and support services to adults with acute, chronic, palliative, or rehabilitative health care needs, and supports the transition from hospital release to home life; intake, handled through a central phone number, is required to assess eligib...

Provides one-on-one support to individuals with developmental disabilities in their home or within the community. Staff focus on promoting the individual's independence and freedom. Time Well Spent is one-on-one support offered to adults with developmental dis...

An online directory listing of seniors care services that are provided by members of the BC Care Providers Association; includes resources on independent living, home health care (includes home support), assisted living, and long-term care. Lists both subsidiz...

An online database that connects individuals, families, and agencies in BC with support workers in their communities. Community support workers assist people with disabilities and their families.

Addresses complaints about patient care that have not been successfully resolved by contacting the service provider. The office formally registers the complaint, works with the patient/family to identify a reasonable resolution, and provides an explanation abo...

A national, toll-free telephone service available to answer questions and give information about cancer treatment and side effects, clinical trials, coping with cancer, emotional support services, prevention, help in the community, and complementary therapies....