Provides free, confidential, multilingual information and referral to people who are affected by homelessness in the Metro Vancouver, Fraser Valley, and Greater Victoria areas. Covers a wide variety of services including shelters, food, and other services to address the wide range of circumstances that can result in homelessness. Also updates the Shelter List twice a day, with details about available shelter beds and mats for women, men, youth and families; the list is in the form of a searchable online map updated twice a day at around 11:30 am and 7:30 pm Monday to Friday. Telephone assistance, text messaging, and web chat (bc.211.ca/chat) are available from 9 am to 9 pm Monday to Friday excluding holidays.