Notice to all Service Providers: Online forms for submitting or updating information are currently unavailable. If you need to add or update a listing, please contact us at 211-updates@uwbc.ca . We are working to resolve this as quickly as possible and appreciate your patience.

Urgent Response
Free, Confidential Help is Available

Connecting you with assistance for many of life's challenges.

Ways you can use 211
Your Organization and 211

Find our criteria for listings, and access marketing materials.
Helping someone else find resources? See how to get started
Connecting You to Helpful, Vital Resources

Learn more about who we are, what we do, and how to get in touch.
Are you a service provider? Get started with 211

Looking for services? Get free help from 211

Your List

Talk to a Navigator 9am-9pm Weekdays (excl. Holidays) Call 2-1-1For emergencies, call 9-1-1 instead. Live Chat Text (SMS) to 2-1-1 Email Search All Resources Other Ways to Get Help

Talk to a Navigator 9am-9pm Weekdays (excl. Holidays)

Call Chat Text Email Search

For emergencies, call 9-1-1 instead.

Shelter List

We have updated the Shelter List to be accessed through this webpage; shelter information is no longer available in PDF format. Use the map and filters below to find shelters by various criteria, or the search box to find particular shelters by name.

The Shelter List assists people who are affected by homelessness in the Metro Vancouver and Fraser Valley regional districts, as well as in Greater Victoria. We understand that a wide range of circumstances can result in homelessness so we provide information on a variety of programs and services.

The Shelter List details available shelter beds and mats for women, men, youth and families. The list is updated Monday to Friday (excluding stats) twice a day at 11:30 am and 7:30 pm.

Call 2-1-1 or text 2-1-1 to find available shelter beds and services in the Lower Mainland and Victoria.

Exit Site Now