Getting Started with 211

Help Starts Here

211 is a free, confidential service that connects people to helpful and vital resources in their community.

211 and other services

2-1-1 connects individuals to non-emergency community programs and social services in their areas.

9-1-1 responds to life- or property-threatening emergencies.

3-1-1 connects you to non-emergency municipal services, programs and information. Note: this is not available in all communities.

8-1-1 connects you to healthcare workers who can provide health advice and information. Learn more about 8-1-1.

Self-Serve Online

Our online database of resources is always available with different ways to search. You can create a list of resources to share or print for future use.

Help from a Live Person

Specially trained Resource Navigators are available to hear the challenges you’re facing and suggest services that are right for you.

Help by Phone

Help by phone is available. Interpretation is available for over 240 languages and dialects.

Help by Live Chat

Text chat support is available. You may be placed in a queue for assistance. We appreciate your patience.

Note: Issues with a chat session may occur if you are using a pop up/ad blocker or initiating a chat from a mobile device. To prevent connection issues, please disable your pop up/ad blockers. If your mobile device auto-locks or if another app is opened on the mobile device, the chat session may also end. If you experience issues with the chat, please call 1-888-484-3211.

Help by Text

Text support is available. You may be placed in a queue for assistance. We appreciate your patience. Standard messaging rates apply.

Help by Email

Submit your inquiry by email to receive a response within 2-3 business days.

Resources for Service Providers

If you are involved with an organization that provides direct public services, find out how to get connected with 211.