Getting Started with 211

Help Starts Here

211 is a free, confidential service that connects people to helpful and vital resources in their community.

211 and other services

2-1-1 connects individuals to non-emergency community programs and social services in their areas.

9-1-1 responds to life- or property-threatening emergencies.

3-1-1 connects you to non-emergency municipal services, programs and information. Note: this is not available in all communities.

8-1-1 connects you to healthcare workers who can provide health advice and information. Learn more about 8-1-1.

Self-Serve Online

Our online database of resources is always available with different ways to search. You can create a list of resources to share or print for future use.

Help from a Live Person

Specially trained Resource Navigators are available 24/7 to hear the challenges you’re facing and suggest services that are right for you.

Help by Phone

Help by phone is available 24/7, 365 days a year. Interpretation is available for over 240 languages and dialects.

Help by Live Chat

Text chat support is available 24/7. You may be placed in a queue for assistance. We appreciate your patience.

Note: Issues with a chat session may occur if you are using a pop up/ad blocker or initiating a chat from a mobile device. To prevent connection issues, please disable your pop up/ad blockers. If your mobile device auto-locks or if another app is opened on the mobile device, the chat session may also end. If you experience issues with the chat, please call 1-888-795-6111.

Help by Text

Text support is available 24/7. You may be placed in a queue for assistance. We appreciate your patience. Standard messaging rates apply.

Help by Email

Submit your inquiry by email to receive a response within 24 hours.

Resources for Service Providers

If you are involved with an organization that provides direct public services, find out how to get connected with 211.