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Service Provider

Financial Consumer Agency of Canada (FCAC)

Independent regulatory agency works to protect and inform consumers of financial services, and investigates possible breaches of banking laws. Ensures that federally regulated financial institutions comply with federal consumer protection laws and regulations; monitors financial institutions' compliance with voluntary codes of conduct and their public commitments; informs consumers about their rights and responsibilities when dealing with financial institutions; and provides information and tools to help consumers understand a variety of financial products and services. Website includes information on paying your mortgage when experiencing financial difficulties https://www.canada.ca/en/financial-consumer-agency/services/rights-responsibilities/rights-mortgages/financial-difficulties.html Office hours are 8:30 am to 5 pm Eastern time, Monday to Friday.

Website

Contact

Address

  • 6th Floor-427 Laurier Avenue West
    Ottawa, ON, K1R 1B9

Mailing Address

  • 6th Floor-427 Laurier Avenue West
    Ottawa, ON, K1R 1B9
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