Last Updated: Mar 8, 2022 1pm (PST)
States of Emergency, Evacuation Orders and Alerts
See EmergencyInfoBC for current flooding information, including a summary of evacuation orders, alerts, and rescinds. Includes links to local government/authority websites for the most up-to-date information about local areas. Information also available in map format at EmergencyMapBC.
Twitter @EmergencyInfoBC: https://twitter.com/EmergencyInfoBC
When required, an Emergency Operations Centre (EOC) will be opened by the Regional District to support the emergency or disaster. An EOC is responsible for various duties such as declaring states of local emergency (SOLEs) as well as issuing evacuation orders and alerts.
Emergency Support Services
Emergency Support Services (ESS)
Provides personalized recovery support to evacuees impacted by the recent floods, including steps for early and long-term recovery. Case managers help individuals plan for returning home, understand insurance and community resources, and help with goal setting and making informed decisions.
ESS Information Centre (Red Cross): 1-800-863-6582 (8 am to 8 pm daily)
A list of activated ESS Reception Centres can be found on the Canadian Red Cross website. The list is updated or changed as new information is made available.
Evacuee Registration and Assistance (ERA) is an online platform to help people who have been displaced register as an evacuee. The site links to a form for people who have been instructed to self-register for ESS. Assistance with self-registration can be obtained by calling ESS Information Centre: 1-800-585-9559.
Canadian Red Cross
Providing one-time financial assistance to households who were evacuated from their primary home due to flooding and extreme weather event that occurred Nov 14 to 16, 2021. The $2,000 amount ($1,000 from the BC Government and $1,000 from the Red Cross) helps cover immediate needs related to evacuation and re-entry. Registration with the Red Cross is required: call 1-800-863-6582 between 8 am and 8 pm, seven days a week, register online, or in-person.
Disaster Financial Assistance
Those impacted by recent flooding may apply to the Province for Disaster Financial Assistance (DFA) where losses could not be insured or where other programs are not available.
ServiceBC Support Line
Information and referral services related to the BC Floods; answers inquiries about emergency support services, disaster financial assistance, insurance, road conditions, mental health supports, agriculture, and water quality etc.
Services are available in various languages by interpretation, hours are 7:30 am to 5 pm, and can be reached at 1-833-376-2452.
Website offers self-serve information on various topics related to BC’s response to floods and mudslides.
Website summarizes the income supports, tax relief, and direct funding available from federal and provincial governments.
Employment Insurance (EI) Benefits
Individuals may apply for EI benefits if unable to work due to flooding; see Employment and Social Development Canada for details.
Replacing Personal Identification
ICBC is waiving replacement fee to obtain new driver’s license, BC Services Card, and BC identification card.
Bill credit and payment plans for evacuees: https://app.bchydro.com/accounts-billing/evacuee-help.html
Insurance Bureau of Canada (IBC)
IBC can answer insurance questions related to flooding in BC
Phone: 1-844-2ask-IBC (1-844-227-5422)
BC Economic Development Association
Resiliency Centres and Navigation Support
Provides flood impacted residents to access resource information and services.
Abbotsford Resiliency Centre
Old Abbotsford Courthouse, 32315 South Fraser Way
Hours are 9 am to 4 pm Friday to Tuesday (closed Wednesdays and Thursdays)
Archway Community Services, 2420 Montrose Avenue, Abbotsford
Emergency Response Worker: Kim
Cache Creek Resiliency Centre
Gold Country Office, 1095 Todd Road
By appointment, call or email to book.
Phone: 250 457-6606
Merritt Support Centre
Railyard Mall, 102-1700 Garcia Street
House are 9am to 4pm seven days a week
Princeton Resiliency Centre
137 Tapton Avenue
Hours are 8:30am to 3:30pm Monday to Saturday
BC agriculture producers can access supports, resources, and financial assistance to recover from floods and mudslides Ministry of Agriculture, Food and Fisheries (MAFF).
Producers who are not members of an association can contact AgriService BC emergency response line 1-888-221-7141.
Abbotsford Agricultural Emergency Response Line at 604-262-7640
Transportation Permitting call 604-262-4042 or email firstname.lastname@example.org
Mortality Disposal Hotline Assists producers needing help disposing of animal remains. Phone: 604-302-4830
Producers interested in agriculture recovery programs can email email@example.com
Clean Up and Returning Home
HealthLink BC has a document outlining health hazards associated with a flood along with information on safety returning home after a flood.
Recovering after a flood by the Province of BC.
BC Centre for Disease Control (CDC) provides “some key hazards to be aware of when entering a flood zone,” as well as information about “safe asbestos removal”.
BC Society for the Prevention of Cruelty to Animals (BCSPCA) Pet supplies and/or emergency boarding. Phone: 1-855-622-7722
Canadian Disaster Animal Response Team (CDART) - Contact for pet supplies and/or assistance with animal concerns. Email: firstname.lastname@example.org
Stress and Mental Well-being
Through 310Mental Health Support, the Crisis Line Association of BC (CLABC) offers 24-hour emotional support and information and referral services, call 310-1234 (no area code required).
Emotional crisis support is also available through Crisis Services Canada; call 1-833-546-4566.
Canadian Mental Health Association (CMHA) offers mental health tips for you and your family on coping through a natural disaster emergency.
Bounce Back is a free CMHA program teaching effective skills to overcome symptoms of mild to moderate depression or anxiety and improve their mental health; suitable for people who have suffered fear, anxiety and loss from stressful events such as a disaster.
Coping with Crisis by Canadian Red Cross.
Access Pro Bono
Weather emergency legal fact sheets provide updated answers to frequently asked questions related to employment, family, insurance, landlord-tenant, and strata law. Free telephone advice available at 1-87-PRO-BONO-4 (1-877-762-6664).
Information on current road conditions: www.drivebc.ca
Safety tips, and important information regarding power outages: https://www.bchydro.com/safety-outages/power-outages.html. See also their handout on Flood electrical safety information.
River Forecast Centre
During periods of high risk of flooding in BC, the River Forecast Centre provides information on current and forecast streamflow conditions, including flood advisories and warnings. http://bcrfc.env.gov.bc.ca/warnings/index.htm
This is the government website for disaster readiness information. It has flood Information for homeowners and home buyers, including tips on preparing for floods, and protecting your home and property. https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/preparedbc/know-your-hazards/floods
Social Media (updates, resources, support)
BC Wildfire and Flood Support Group - https://www.facebook.com/groups/BC.Wildfire.Evacuee.Support
BC and Alberta Emergency Livestock/Animal/Horse Evacuation Support Group -https://www.facebook.com/groups/BCsEmergencyLIvestockAnimalEvacuationGroup/
Fraser Valley - (FV flood help) https://www.facebook.com/groups/1728308954030612/
The Flooding in Southern British Columbia, Canada - https://www.facebook.com/crisisresponse/650867985908031/?alias=650867985908031&source=search
Abbotsford - (Abbotsford Disaster & Relief Resources) https://www.facebook.com/groups/273516764191067/
Chilliwack - (Good Life in Chilliwack) https://www.facebook.com/groups/goodlifeinchilliwack
Coquihalla - (Coquihalla Road Reports) https://www.facebook.com/groups/Coquihallaroadreports
Hope - (Hope BC Bulletin Board) https://www.facebook.com/groups/hopebulletinboard
Sumas Prairie - (Flood Cleanup Requests & Volunteers) https://www.facebook.com/groups/422577479532969
For those looking to donate goods and services may want to connect with local organizations, some suggestions may be found on local government websites. Other ways to find places accepting donations of food, goods, and services would be to check social media channels such as Facebook groups (see above).
United Way British Columbia (UWBC) - United for BC Flood Response Fund
Canadian Red Cross - donate online British Columbia Floods and Extreme Weather Appeal, by calling 1-800-418-1111, or by texting BCFLOODS to 30333. The Government of Canada and the Government of British Columbia will match every dollar donated.
Abbotsford Community Foundation - Abbotsford Disaster Relief
Food Banks BC - Emergency BC Flood Relief
BCSPCA - Emergency Flood Relief
GoFundMe has set-up a centralized page, How to help those affected by BC Flooding, for those who have been affected by the BC flooding, it lists verified fundraisers seeking to rebuild and recover from this natural disaster.
Many community organizations are also fundraising for individuals and communities impacted by the flooding.
Photo Credit: B.C. Ministry of Transportation and Infrastructure