Last updated: April 21, 2021
211 British Columbia Services Society (“BC211”, “we”, “our” or “us”) respects your privacy and is committed to protecting your Personal Information. This policy explains how we handle your Personal Information when you use our website, interact with us on social media, or, otherwise, communicate with us by email, phone, SMS message or webchat.
- Meaning of Personal Information
- Your Consent to Collection, Use and Disclosure
- Personal Information We Collect
- How We Use Personal Information
- Storage of Personal Information
- Your Rights Over Your Personal Information
- Third Party Websites and Services
- How To Contact Us
"Personal Information" means information about an identifiable individual as described under Canadian privacy laws. This information may include your name, mailing address, e-mail address, telephone number, cookies and electronic data. A cookie is a text file that a website puts on a computer’s hard disk so that the website or web application can identify your computer at a later time.
Personal Information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work e-mail address.
We collect, use and disclose your Personal Information with your consent or as permitted or required by Canadian privacy laws. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the Personal Information in question.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the contact information in the “How to Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain services.
The Personal Information we collect is generally in one or more of the following categories.
For individuals located in Canada who use our services, we may collect information from you or from your use of our services.
- We collect Personal Information that you submit through your use of our services, such as your name, e-mail address, and telephone number.
For individuals located in Canada who visit our website located at bc.211.ca or any of our related websites (collectively, “our website”), we may collect information from you or from your activities on our website.
- Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.
- We may use “web beacons” to better understand how our website is being used and to enhance your online experience. Web beacons are Internet tools that help us determine, for example, whether a page of our website has been viewed.
For individuals located in Canada who otherwise interact with us, whether in person, by phone, email, SMS, webchat or through social media or otherwise, including individuals who might be interested in acquiring our services, who respond to surveys and questionnaires, or who submit testimonials or other feedback, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address and other contact information.
We do not use the information we collect to advertise third party products and services or targeted advertising of Company products and services across third party websites or service offerings.
We collect, use and disclose your Personal Information to:
- To provide you more information about services and programs available to you;
- To contact you at a later date, with your approval; and
- To administer and protect our Website, including system maintenance and data analysis.
We disclose your Personal Information for the same purposes as set out above and as required or allowed by law. Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our services; (e) to protect our rights, operations or property; (f) to allow us to pursue available remedies or limit the damages that we may sustain.
Your Personal Information may be located at our headquarters in British Columbia and may be stored and processed elsewhere in Canada.
We retain Personal Information only as long as necessary to provide the purposes and for any legal, tax, regulatory or other reporting requirements. We protect the Personal Information we retain by taking reasonable precautions to secure it from unauthorized loss, misuse, access or disclosure. We have implemented security policies and ensure that anyone who has access to your Personal Information for the purposes of providing services, respect the privacy rules that have been put in place.
In British Columbia and in Canada, you have the right to request access to your Personal Information and the right to request correction of your Personal Information, subject to our legal obligations.
All comments, questions, concerns or complaints regarding your Personal Information or our privacy practices should be sent to our Privacy Officer by email at firstname.lastname@example.org or by mail at 330-111 W Hastings Street, Vancouver, BC V6B 1H4.