Gives hope and support to vulnerable individuals and families through the provision of social services and practical assistance focusing on the basic necessities of life. Helps meet the immediate and short-term needs of people in distress through emergency assistance with food, clothing, and household goods, as well as lay counselling and emergency disaster services. Also operates a thrift store at this location; separate listing. Serves West Kelowna. Office hours are 9 am to 3 pm Monday to Sunday, except 12:30 pm to 3 pm Thursdays.