Serves as the operational arm of the regulatory structure for holders of BC teaching certificates. Assesses applicants for certification (classroom teachers, principals, vice-principals, directors, and superintendents in public and private K-12 school systems), evaluates teacher education programs, issues teaching certificates, and enforces standards for certificate holders. The regulatory structure consists of BC Teachers' Council, Disciplinary and Professional Conduct Board, Director of Certification, and Commissioner for Teacher Regulation. Offers limited in-person service for drop-off of physical documents related to an application for teacher certification, pick-up of preordered physical copies of a teaching certificate, or making a fee payment. Office hours are 8:30 am to 4:30 pm Monday to Wednesday. Service BC Help Desk hours are 7:30 am to 5 pm Monday to Friday. For questions about the discipline process or concerns about a certificate holder's conduct or competence, contact the Professional Conduct Unit from 8:30 am to 4:30 pm Monday to Friday.