Receives, reviews, and responds to suggestions, compliments, and complaints about Service Canada's delivery of services. Acts as a neutral organization without access to client files. Clients should first try to resolve their issue(s) with the responsible Service Canada program (www.canada.ca/en/contact.html) before contacting OCS. Will ensure that concerns are acknowledged within one working day, given proper attention, and treated fairly. Any information provided is handled confidentially and will not affect the status of the person providing the feedback. Cannot assist with reconsideration or appeals processes for decisions that relate to Employment Insurance, the Canada Pension Plan, or the Old Age Security Program; speed up or influence the application or payment process for a Service Canada program on your behalf; or assist with or make enquiries on your behalf regarding any other process for programs or services offered by other federal government departments, or provincial or municipal governments. Feedback and complaints received online are monitored from 8 am to 4 pm Eastern standard time Monday to Friday.