Provides consumer protection to students and prospective students of registered career training institutions, and establishes standards of quality that must be met by registered and accredited institutions. Offers a forum for student who believe they were misled by an institution to file complaints and apply for tuition refunds. Student support inquiries, claims, and complaints can be addressed to PTI.StudentSupport@gov.bc.ca. Office hours are 8:30 am to 4:30 pm Monday to Friday.