Oversees the relationship between landlords and tenants and is responsible for the administration of the Residential Tenancy Act and the Manufactured Home Park Tenancy Act. Provides information and tips to help landlords and tenants have successful tenancies. If disputes come up, the Residential Tenancy Branch (RTB) can help parties resolve the issues. Landlords and tenants can apply for dispute resolution with the RTB if they can't resolve a problem related to their tenancy. Also reviews and responds to complaints about staff conduct and the hearing process. The complaint process is not for dispute resolution decisions, and the RTB is not able to change the outcome of a hearing.

Special circumstances in which a tenant may give a one-month notice to landlords are if: they need to leave the rental unit to protect themselves or their children from family violence; they have been assessed as needing long-term care; or they have been accepted into a long-term care facility. To legally break a lease for family violence or long-term care the tenant must have the Ending Fixed-Term Tenancy Confirmation Statement Form signed by an authorized healthcare professional. Examples of authorized healthcare professionals are medical practitioners, social workers, psychologists, or police officers. See website to download form PDF.

Services may be accessed by phone, email, or through self-serve kiosks at the office. Applications, evidence, and payments are primarily submitted online, but can also be done in person; check the Service BC website (www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/citizens-services/servicebc) regarding submitting documents and payments. Notice of Dispute Resolution Hearing packages are generally emailed, but may also be picked up in person. Office hours are 9 am to 4 pm Monday to Friday, except on the last Wednesday of the month when the office is open from 11 am to 4 pm.