Service Provider

BC Lottery Corporation (BCLC)

Conducts and manages commercial gaming in BC in accordance with the Gaming Control Act. Funds generated helps support healthcare, education, and community programs in BC. Offers information on how to play lottery games (https://lotto.bclc.com). Prize payout information is available online (https://corporate.bclc.com/customer-support/claim-a-prize.html). Also investigates complaints by people who think they should have won or were treated unfairly in some way; complaints can be made by calling customer service or by filling out the online email form. Office hours are 9 am to 4 pm, and Customer Support/GameSense Advisors hours are 7 am to 12 midnight, seven days a week. Customer Support Live Chat is available 24-hours a day, seven days a week. Provincial Crown corporation.

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Website

www.bclc.com

Contact

BCLC Customer Services (7 am to 12 midnight daily): 1-866-815-0222
PlayNow Customer Services/GameSense Advisor (7 am to 12 midnight daily): 1-877-706-6789
Office: 604-215-0649

Address

Marketing and Sales Office, 2940 Virtual Way
Vancouver, BC, V5M 0A6

Mailing Address

Marketing and Sales Office, 2940 Virtual Way
Vancouver, BC, V5M 0A6

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3 services offered by: BC Lottery Corporation (BCLC)

Game Break Self-Exclusion Program - Kamloops Office
Provided by BC Lottery Corporation (BCLC)
2 other services offered by this agency

Individuals experiencing difficulties due to gambling can sign a contract to voluntarily exclude themselves from commercial bingo halls, all venues with slot machines, and/or BCLC's online gaming site for six months, one year, two years, or three years.
Individuals experiencing difficulties due to gambling can sign a contract to voluntarily exclude themselves from commercial bingo halls, all venues with slot machines, and/or BCLC's online gaming site for six months, one year, two years, or three years. Self-exclusion enrolment, extensions, or re-enrolment can be done:

In-person at a BC Casino or Community Gaming Centre (speak to any casino staff member or GameSense Advisor to learn how to sign up).

In person at the Kamloops BCLC office. Call customer support at 1-866-815-0222 for more information or to set up an appointment.

Virtually with a BCLC GameSense Advisor. Call BCLC GameSense Advisor Program at 1-866-815-0222 and press prompt '3' in the main menu to speak with a GameSense Advisor or to book an appointment at a BCLC office.

Online on PlayNow.com or the BCLC Lotto! App. In your account menu, go to ‘Take a Game Break’ and follow the on-screen instructions. (This method will only exclude you from gambling online and via the app.)
Individuals who choose to return to gambling after their term will need to complete Game Plan, an online course that provides an opportunity to self-reflect and set out goals before they return. Thirty days before a term expires, individuals will receive an email with the course link; available in English, Simplified Chinese, and Punjabi. After completing the course and submitting the online Return to Play form, BCLC will email within seven days to confirm when you can return to play.

Phone and online chat hours are 7 am to 12 midnight daily. Scroll to the bottom of the PlayNow.com page to find the live chat function.
Website

www.gamesense.com/support/game-break.html
Address

74 West Seymour Street
Kamloops, BC, V2C 1E2
Self-exclusion enrolment, extensions, or re-enrolment can be done:

In-person at a BC Casino or Community Gaming Centre (speak to any casino staff member or GameSense Advisor to learn how to sign up).

In person at the Kamloops BCLC office. Call customer support at 1-866-815-0222 for more information or to set up an appointment.

Virtually with a BCLC GameSense Advisor. Call BCLC GameSense Advisor Program at 1-866-815-0222 and press prompt '3' in the main menu to speak with a GameSense Advisor or to book an appointment at a BCLC office.

Online on PlayNow.com or the BCLC Lotto! App. In your account menu, go to ‘Take a Game Break’ and follow the on-screen instructions. (This method will only exclude you from gambling online and via the app.)
Individuals who choose to return to gambling after their term will need to complete Game Plan, an online course that provides an opportunity to self-reflect and set out goals before they return. Thirty days before a term expires, individuals will receive an email with the course link; available in English, Simplified Chinese, and Punjabi. After completing the course and submitting the online Return to Play form, BCLC will email within seven days to confirm when you can return to play.

Phone and online chat hours are 7 am to 12 midnight daily. Scroll to the bottom of the PlayNow.com page to find the live chat function.

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Mailing Address

c/o Manager, Investigations, 2940 Virtual Way
Vancouver, BC, V5M 0A6

Contact

Customer Support/GameSense Advisors (7 am to 12 midnight daily): 1-866-815-0222

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Game Break Self-Exclusion Program - Vancouver Office
Provided by BC Lottery Corporation (BCLC)
2 other services offered by this agency

Individuals experiencing difficulties due to gambling can sign a contract to voluntarily exclude themselves from commercial bingo halls, all venues with slot machines, and/or BCLC's online gaming site for six months, one year, two years, or three years.
Individuals experiencing difficulties due to gambling can sign a contract to voluntarily exclude themselves from commercial bingo halls, all venues with slot machines, and/or BCLC's online gaming site for six months, one year, two years, or three years. Self-exclusion enrolment, extensions, or re-enrolment can be done:

In-person at a BC Casino or Community Gaming Centre. Speak to any casino staff member or GameSense Advisor to learn how to sign up.

In-person at the Vancouver BCLC office. Call customer support at 1-866-815-0222 for more information or to set up an appointment.

Virtually with a BCLC GameSense Advisor. Call BCLC GameSense Advisor Program at 1-866-815-0222 and press prompt '3' in the main menu to speak with a GameSense Advisor or to book an appointment at a BCLC office.

Online on PlayNow.com or the BCLC Lotto! App. In your account menu, go to ‘Take a Game Break’ and follow the on-screen instructions. (This method will only exclude you from gambling online and via the app.)
Individuals who choose to return to gambling after their term will need to complete Game Plan, an online course that provides an opportunity to self-reflect and set out goals before they return. Thirty days before a term expires, individuals will receive an email with the course link; available in English, Simplified Chinese, and Punjabi. After completing the course and submitting the online Return to Play form, BCLC will email within seven days to confirm when you can return to play.

Phone and online chat hours are 7 am to 12 midnight daily; translation is available. Scroll to the bottom of the PlayNow.com page to find the live chat function.
Website

www.gamesense.com/support/game-break.html
Address

2940 Virtual Way
Vancouver, BC, V5M 0A6
Self-exclusion enrolment, extensions, or re-enrolment can be done:

In-person at a BC Casino or Community Gaming Centre. Speak to any casino staff member or GameSense Advisor to learn how to sign up.

In-person at the Vancouver BCLC office. Call customer support at 1-866-815-0222 for more information or to set up an appointment.

Virtually with a BCLC GameSense Advisor. Call BCLC GameSense Advisor Program at 1-866-815-0222 and press prompt '3' in the main menu to speak with a GameSense Advisor or to book an appointment at a BCLC office.

Online on PlayNow.com or the BCLC Lotto! App. In your account menu, go to ‘Take a Game Break’ and follow the on-screen instructions. (This method will only exclude you from gambling online and via the app.)
Individuals who choose to return to gambling after their term will need to complete Game Plan, an online course that provides an opportunity to self-reflect and set out goals before they return. Thirty days before a term expires, individuals will receive an email with the course link; available in English, Simplified Chinese, and Punjabi. After completing the course and submitting the online Return to Play form, BCLC will email within seven days to confirm when you can return to play.

Phone and online chat hours are 7 am to 12 midnight daily; translation is available. Scroll to the bottom of the PlayNow.com page to find the live chat function.

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Mailing Address

c/o Manager, Investigations, 2940 Virtual Way
Vancouver, BC, V5M 0A6

Contact

Customer Support/GameSense Advisors (7 am to 12 midnight daily): 1-866-815-0222

Submit an update about this service

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GameSense Information Centres

Provided by BC Lottery Corporation (BCLC)
2 other services offered by this agency

GameSense Info Centres (GSIC) are interactive kiosks located on or near the gaming floor in all BC casinos and community gaming centres that provide information and resources to help make informed gambling decisions.

GameSense Info Centres (GSIC) are interactive kiosks located on or near the gaming floor in all BC casinos and community gaming centres that provide information and resources to help make informed gambling decisions. Trained GameSense Advisors are also available at the GSICs in BC casinos to answer questions about how games work, the odds of winning and losing, and myths about gambling. They can also offer confidential support and resources if gambling is becoming a problem.
Website

www.gamesense.com
Address

No address available
Trained GameSense Advisors are also available at the GSICs in BC casinos to answer questions about how games work, the odds of winning and losing, and myths about gambling. They can also offer confidential support and resources if gambling is becoming a problem.

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Mailing Address

No mailing address available

Contact

Consumer Services (7 am to 12 midnight daily): 1-866-815-0222

Submit an update about this service

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BC Lottery Corporation (BCLC)

Website

Contact

Address

Mailing Address

3 services offered by: BC Lottery Corporation (BCLC)

Game Break Self-Exclusion Program - Kamloops Office

Website

Address

Mailing Address

Contact

Game Break Self-Exclusion Program - Vancouver Office

Website

Address

Mailing Address

Contact

GameSense Information Centres

Website

Address

Mailing Address

Contact