BC Hydro

10 services offered by: BC Hydro

• BC Hydro Office - Burnaby

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  Provided by BC Hydro
  9 other services offered by this agency

  Generates, purchases, distributes, and sells electricity.

  Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.
  
  

  Website

  • www.bchydro.com/contact.html

  Address

  • 6911 Southpoint Drive
    Burnaby, BC, V3N 4X8

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• BC Hydro Office - Nanaimo

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  9 other services offered by this agency

  Generates, purchases, distributes, and sells electricity.

  Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.

  Website

  • www.bchydro.com/toolbar/contact.html

  Address

  • 400 Madsen Road
    Nanaimo, BC, V9S 5X3

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• BC Hydro Office - Prince George

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  Provided by BC Hydro
  9 other services offered by this agency

  Generates, purchases, distributes, and sells electricity.

  Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm.

  Website

  • www.bchydro.com/toolbar/contact.html

  Address

  • 3333 22nd Avenue
    Prince George, BC, V2N 1B4

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• BC Hydro Office - Surrey

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  Provided by BC Hydro
  9 other services offered by this agency

  Generates, purchases, distributes, and sells electricity.

  Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.

  Website

  • www.bchydro.com/toolbar/contact.html

  Address

  • 8475 128 Street
    Surrey, BC, V3W 0G1

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• BC Hydro Office - Vernon

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  Provided by BC Hydro
  9 other services offered by this agency

  Generates, purchases, distributes, and sells electricity.

  Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.

  Website

  • www.bchydro.com/toolbar/contact.html

  Address

  • 1401 Kalamalka Lake Road
    Vernon, BC, V1T 8S4

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• BC Hydro Office - Victoria

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  Provided by BC Hydro
  9 other services offered by this agency

  Generates, purchases, distributes, and sells electricity.

  Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.

  Website

  • www.bchydro.com/toolbar/contact.html

  Address

  • 4400 West Saanich Road
    Victoria, BC, V8Z 3E9

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• Customer Crisis Fund (CCF)

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  9 other services offered by this agency

  Provides financial assistance to BC Hydro residential customers that are experiencing a temporary financial crisis, are behind on their BC Hydro bill payment, and have been disconnected or are facing disconnection despite attempts to make payments.

  Provides financial assistance to BC Hydro residential customers that are experiencing a temporary financial crisis, are behind on their BC Hydro bill payment, and have been disconnected or are facing disconnection despite attempts to make payments. Temporary financial crisis may include situations such as loss of employment, unexpected medical expenses, or death of a family member.
  
  The applicant must:
  

  • have a balance in arrears of less than $1,000;
  • have experienced a life event within the last 12 months that caused a temporary financial crisis.
    • Note: Folks who have an ongoing affordability issue (having a child, increase in rent, decrease in payment from income source, etc) will not be eligible. It must be a one-time event that cause temporary financial hardship. This is a main reason why people get rejected from the CCF program.
  • have demonstrated prior attempts to pay their bill;
    • ??Note: The caller should have had prior attempts to pay their bill before the crisis occurred. This is another reason why someone will be denied CCF.
  • have exhausted all legal sources of income; and
  • be willing and able to provide documentation to support the information on their application.

  Website has detailed program information, and contact details for CCF advocates in the community who can assist with the submission of online applications: https://app.bchydro.com/content/dam/BCHydro/customer-portal/documents/accounts-billing/customer-care/ccf-advocates-contact-information.pdf

  Paper applications are also available at select Service BC locations across BC. Online application available at https://app.bchydro.com/ccf-application.

  Grants are up to $800 for electric heated homes, and $700 for non-electric heated homes. Grants are limited to one per year, are applied directly to the applicant's BC Hydro bill, and do not need to be repaid.

  Website

  • www.bchydro.com/ccf

  Address

  • No address available

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• Energy Conservation Assistance Program

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  9 other services offered by this agency

  Provides free home energy assessments, products, rebates, and advice to help improve the comfort and efficiency of a home.

  Provides free home energy assessments, products, rebates, and advice to help improve the comfort and efficiency of a home. Products and upgrades for income-qualified households may include air source heat pumps, and home insulation and other weatherization measures. Free portable air conditioners available for individuals who have been referred by Home Care or Mental Health and Substance Use programs. Eligible households have a residential electricity account with BC Hydro, FortisBC, and select municipal electricity service providers. Homeowners living in a detached home, townhome, duplex, or mobile home are eligible to apply; renters may also apply with landlord consent. Proof of income is required for each household member ages 18 and up. See website to apply online; or download application form and submit by mail. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturday.

  Website

  • www.bchydro.com/powersmart/residential/savings-and-rebates/savings-based-on-income/free-product-install-and-advice.html

  Address

  • No address available

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• Energy Saving Kit

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  Provided by BC Hydro
  9 other services offered by this agency

  Provides a free kit containing products that enable users to reduce home energy consumption and utility bills; includes items such as LED bulbs to save on lighting costs, weatherstripping to help seal up drafts,and high efficiency showerheads to reduce water use.

  Provides a free kit containing products that enable users to reduce home energy consumption and utility bills; includes items such as LED bulbs to save on lighting costs, weatherstripping to help seal up drafts,and high efficiency showerheads to reduce water use. Offered to BC Hydro and City of New Westminster customers in low- and moderate-income households; interested parties can check the online income qualification table to determine eligibility, and apply online or by phone. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.

  Website

  • www.bchydro.com/powersmart/residential/rebates-programs/savings-based-on-income/free-energy-savings-kit.html

  Address

  • No address available

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• Power Outages

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  9 other services offered by this agency

  Dispatches crews to assess and restore power outages in BC.

  Dispatches crews to assess and restore power outages in BC. Website includes map and list of current known outages. Outage reporting calls answered 24 hours a day, seven days a week. Also able to report outages online by logging in to BC Hydro account.

  Website

  • www.bchydro.com/safety-outages/power-outages.html

  Address

  • No address available

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