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Service Provider

Immigration, Refugees and Citizenship Canada (IRCC)

See all services offered here.

Administers the Citizenship and Immigration Act and related regulations, provides for the admission of immigrants and non-immigrants to Canada, and conducts citizenship testing and ceremony events. Issues passports, visas, electronic travel authorizations (eTA), other travel documents, study permits, and work permits. Individuals who have legally changed their name can apply for a new citizenship certificate and citizenship card online. Indigenous people may change the name on their citizenship documents to reclaim their Indigenous name at no cost until May 30, 2026. Processes applications for Permanent Resident Cards (PR Cards), which are necessary for permanent residents (landed immigrants) returning to Canada. Provides federal income support to government-assisted refugees, and provides funding to support the delivery of orientation services to these refugees through the Resettlement Assistance Program (RAP).

In-person help is by appointment only. Once an application has been received, IRCC will contact the client to schedule an appointment if deemed necessary at Vancouver offices (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey office (70-9900 King George Boulevard). Office hours are 8 am to 4 pm Monday to Friday.

A Refugee Protection Claimant Document (RPCD) confirms that an individual made a refugee claim (either eligible or not), or if the individual is eligible for health coverage under the Interim Federal Health Program (IFHP). Refugee claimants receive an RPCD when their claim is referred to the Immigration and Refugee Board of Canada (IRB). To replace an RPCD, individuals need to visit an IRCC office in-person in Vancouver (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey (70-9900 King George Boulevard).

To report suspected citizenship fraud, contact the call centre or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca. Immigration fraud should be reported to the Canada Border Services Agency (CBSA) at 1-888-502-9060 (available 9 am to 9 pm Eastern time, Monday to Friday).

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3 services offered by: Immigration, Refugees and Citizenship Canada (IRCC)

The online Application for Interim Federal Health Program Coverage form lets applicants apply for new coverage, extend their current IFHP coverage, or ask for confirmation of IFHP coverage if their original IFHP eligibility document has been lost, stolen or destroyed. Applicants waiting to extend their coverage must apply six weeks before their current eligibility period expires.

Coverage details:The benefits covered by the IFHP are limited and have prescribed maximum dollar amounts. For more details, visit the Summary of Coverage web page. Does not cover the cost of health-care services or products that a person may claim (even in part) under a public or private health insurance plan. Does not coordinate benefits with other insurance plans/programs so co-payments aren't possible.

Program is delivered by Medavie Blue Cross, and they maintain a BC-wide service provider list of physicians, dentists, optometrists, midwives, pharmacies, etc who are registered with IFH; inclusion on this list does not mean that the provider is necessarily accepting new patients.

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  • Passport Office Vancouver

    Provided by Immigration, Refugees and Citizenship Canada (IRCC)
    2 other services offered by this agency

    Issues passports and other travel documents.

    Issues passports and other travel documents. Standard passport processing time is 10 working days for an in-person application and 20 working days by mail. Express passport service is 2 to 9 working days' processing time while urgent service is available for the next business day. Fees are $120 for a five-year passport and $160 for a ten-year passport; express or urgent service is extra. Those who need to change the name on a passport must apply for a new passport. Indigenous people may change the name on their passport to reclaim their Indigenous name at no cost until May 30, 2026. Service is delivered in English and French. Hours are 8:30 am to 4 pm Monday to Friday.

  • Verification of Status Document

    Provided by Immigration, Refugees and Citizenship Canada (IRCC)
    2 other services offered by this agency

    Provides a verification of status (VOS) document to citizenship and immigration clients that links their previous and new names or gender identifiers; this document facilitates obtaining services under a new name or gender that appears on a permanent resident card.

    Provides a verification of status (VOS) document to citizenship and immigration clients that links their previous and new names or gender identifiers; this document facilitates obtaining services under a new name or gender that appears on a permanent resident card. Clients who have already received a change of name or gender identifier can request a VOS by email. Cost is $30. See website for further details.

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