Administers the Immigration and Citizenship Act and related regulations, provides for the admission of immigrants and non-immigrants to Canada, and conducts citizenship testing and ceremony events. Issues passports, visas, electronic travel authorizations (eTA), other travel documents, study permits, and work permits. Individuals who have legally changed their name can apply for a new citizenship certificate and citizenship card online. Indigenous people may change the name on their citizenship documents to reclaim their Indigenous name at no cost until May 30, 2026. Processes applications for Permanent Resident Cards (PR Cards), which are necessary for permanent residents (landed immigrants) returning to Canada. Provides federal income support to government-assisted refugees, and provides funding to support the delivery of orientation services to these refugees through the Resettlement Assistance Program (RAP).
In-person help is by appointment only. Once an application has been received, IRCC will contact the client to schedule an appointment if deemed necessary at Vancouver offices (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey office (70-9900 King George Boulevard). Office hours are 8 am to 4 pm Monday to Friday.
A Refugee Protection Claimant Document (RPCD) confirms that an individual made a refugee claim (either eligible or not), or if the individual is eligible for health coverage under the Interim Federal Health Program (IFHP). Refugee claimants receive an RPCD when their claim is referred to the Immigration and Refugee Board of Canada (IRB). To replace an RPCD, individuals need to visit an IRCC office in-person in Vancouver (1148 Hornby Street or 200-877 Expo Boulevard) or Surrey (70-9900 King George Boulevard).
To report suspected citizenship fraud, contact the call centre or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca. Immigration fraud should be reported to the Canada Border Services Agency (CBSA) at 1-888-502-9060 (available 9 am to 9 pm Eastern time, Monday to Friday).
Website
Contact
- Call Centre (8 am to 4 pm PST): 1-888-242-2100
- TTY (8 am to 4 pm PST): 1-800-855-1155
Address
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1148 Hornby Street
Vancouver, BC, V6Z 2C3
Mailing Address
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1148 Hornby Street
Vancouver, BC, V6Z 2C3