Service Provider

United Way BC Helpline Services

Provides a wide range of information and referral services in BC through 211 British Columbia, as well as the Alcohol and Drug Information and Referral Services, Gambling Support BC, Shelter and Street Help Line, VictimLink BC, and Youth Against Violence helplines. Resource navigators provide free, confidential, multilingual live call, text, webchat, and online service 24/7, 365 days a year, strengthening vital connections by referring people in need to resources in their local communities. Free, self-serve, online Resource Directory can be accessed at bc.211.ca. Enables policy development and program planning by analyzing caller and resource data and providing insights to decision-makers about social determinants of health needs. Accredited by the Alliance of Information and Referral Systems (AIRS). A division of United Way BC.

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Website

bc.211.ca

Contact

Phone 1: 604-294-8929
Email: 211-help@uwbc.ca

Address

Vancouver, BC

Mailing Address

No mailing address available

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7 services offered by: United Way BC Helpline Services

211 British Columbia

Provided by United Way BC Helpline Services
6 other services offered by this agency

Provides free, confidential, and multilingual information and referral regarding community, social, and government services in BC through live call, text, webchat; an online self-serve Resource Directory is also available at bc.211.ca.

Provides free, confidential, and multilingual information and referral regarding community, social, and government services in BC through live call, text, webchat; an online self-serve Resource Directory is also available at bc.211.ca. Resource navigators strengthen vital connections by referring people in need to resources in their local communities, including food banks, income assistance programs, seniors services, legal resources, immigrant services, counselling, and shelter information. Also provides information through the Shelter and Street Help Line for Metro Vancouver, Fraser Valley, and the Greater Victoria area. Language interpretation is available to callers in over 240 languages and dialects. Navigator hours are 9 am to 9 pm Monday to Friday; excluding holidays. Funded by Government of BC. Part of a network of 211 services across North America.
Website

bc.211.ca
Address

Vancouver, BC
Resource navigators strengthen vital connections by referring people in need to resources in their local communities, including food banks, income assistance programs, seniors services, legal resources, immigrant services, counselling, and shelter information. Also provides information through the Shelter and Street Help Line for Metro Vancouver, Fraser Valley, and the Greater Victoria area. Language interpretation is available to callers in over 240 languages and dialects. Navigator hours are 9 am to 9 pm Monday to Friday; excluding holidays. Funded by Government of BC. Part of a network of 211 services across North America.

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Mailing Address

No mailing address available

Contact

Phone 1: 211

Text: 211

Toll-free: 1-888-484-3211

Email: 211-help@uwbc.ca

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Gambling Support Line BC

Provided by United Way BC Helpline Services
6 other services offered by this agency

Provides free, confidential, multilingual information about free gambling support and treatment services for individuals in BC struggling with their own or another’s gambling.

Provides free, confidential, multilingual information about free gambling support and treatment services for individuals in BC struggling with their own or another’s gambling. Resource navigators provides referrals to free counselling services, prevention and education services, self-exclusion, debt management services, and self-help resources. A service of Gambling Support BC that exists to help reduce or prevent the harmful impacts of excessive or uncontrolled gambling; funded by Ministry of Attorney General (MAG).
Website

www.bcresponsiblegambling.ca
Address

Vancouver, BC
Resource navigators provides referrals to free counselling services, prevention and education services, self-exclusion, debt management services, and self-help resources. A service of Gambling Support BC that exists to help reduce or prevent the harmful impacts of excessive or uncontrolled gambling; funded by Ministry of Attorney General (MAG).

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Mailing Address

No mailing address available

Contact

24-hour: 1-888-795-6111

Email: 211-gamsup@uwbc.ca

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Racist Incident Helpline (RIH)

Provided by United Way BC Helpline Services
6 other services offered by this agency

Provides free, confidential, multilingual information and referral to community resources for people have experienced or witnessed racism in BC.

Provides free, confidential, multilingual information and referral to community resources for people have experienced or witnessed racism in BC. Racist incidents may include acts of verbal or physical aggression, refusal of service, bullying, intimidation, or discrimination based on the colour of a person’s skin and/or their ethnocultural background. Resource navigators have completed trauma response and cultural sensitivity training and are available to listen to experiences, provide information about local supports, direct callers on next steps based on comfort level, and refer to services that best match caller needs. Telephone assistance is available 9 am to 5 pm Monday to Friday, excluding statutory holidays. For non-emergency support outside of operating hours, leave a message to receive a return call on the next business day. Funded and overseen by the Multiculturalism and Anti-Racism Branch of Ministry of Attorney General.
Website

racistincidenthelpline.ca
Address

Vancouver, BC
Racist incidents may include acts of verbal or physical aggression, refusal of service, bullying, intimidation, or discrimination based on the colour of a person’s skin and/or their ethnocultural background. Resource navigators have completed trauma response and cultural sensitivity training and are available to listen to experiences, provide information about local supports, direct callers on next steps based on comfort level, and refer to services that best match caller needs. Telephone assistance is available 9 am to 5 pm Monday to Friday, excluding statutory holidays. For non-emergency support outside of operating hours, leave a message to receive a return call on the next business day. Funded and overseen by the Multiculturalism and Anti-Racism Branch of Ministry of Attorney General.

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Mailing Address

No mailing address available

Contact

Phone 1: 1-833-HLP-LINE (1-833-457-5463)

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Shelter and Street Help Line

Provided by United Way BC Helpline Services
6 other services offered by this agency

Provides free, confidential, multilingual information and referral to people who are affected by homelessness in the Metro Vancouver, Fraser Valley, and Greater Victoria areas.

Provides free, confidential, multilingual information and referral to people who are affected by homelessness in the Metro Vancouver, Fraser Valley, and Greater Victoria areas. Covers a wide variety of services including shelters, food, and other services to address the wide range of circumstances that can result in homelessness. Also publishes the Shelter List twice a day, with details about available shelter beds and mats for women, men, youth and families; the list is updated twice a day at around 11:30 am and 7:30 pm, and can be accessed on the website (bc.211.ca/shelter-lists). Telephone assistance, text messaging, and web chat (bc.211.ca/chat) are available from 9 am to 9 pm Monday to Friday.
Website

https://bc.211.ca
Address

Vancouver, BC
Covers a wide variety of services including shelters, food, and other services to address the wide range of circumstances that can result in homelessness. Also publishes the Shelter List twice a day, with details about available shelter beds and mats for women, men, youth and families; the list is updated twice a day at around 11:30 am and 7:30 pm, and can be accessed on the website (bc.211.ca/shelter-lists). Telephone assistance, text messaging, and web chat (bc.211.ca/chat) are available from 9 am to 9 pm Monday to Friday.

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Mailing Address

No mailing address available

Contact

24-hour: 211

Text: 211

Email: 211-help@uwbc.ca

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The Alcohol and Drug Information and Referral Service (ADIRS)

Provided by United Way BC Helpline Services
6 other services offered by this agency

Provides free, confidential, multilingual, information and referral regarding community resources for people in BC dealing with substance use and addiction issues.

Provides free, confidential, multilingual, information and referral regarding community resources for people in BC dealing with substance use and addiction issues. Resource navigators provide information about detox, counselling, treatment programs, recovery homes, and support groups. Also covers education and prevention resources, and other concerns such as harm reduction and fetal alcohol and drug effects. Telephone assistance is available 9 am to 5 pm Monday to Friday excluding statutory holidays. Funded by Ministry of Health (MOH).
Website

uwbc.ca/helpline-services/#helplines
Address

Vancouver, BC
Resource navigators provide information about detox, counselling, treatment programs, recovery homes, and support groups. Also covers education and prevention resources, and other concerns such as harm reduction and fetal alcohol and drug effects. Telephone assistance is available 9 am to 5 pm Monday to Friday excluding statutory holidays. Funded by Ministry of Health (MOH).

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Mailing Address

No mailing address available

Contact

Lower Mainland: 604-660-9382

Elsewhere in BC: 1-800-663-1441

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VictimLink BC

Provided by United Way BC Helpline Services
6 other services offered by this agency

Provides free, confidential, multilingual phone information and referral about community resources for victims of crime, as well as immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Provides free, confidential, multilingual phone information and referral about community resources for victims of crime, as well as immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. Help line staff provide emotional and crisis support; referral to victim services, transition houses, counselling resources, and community services; and information about the justice system, federal and provincial legislation and services, crime prevention, safety planning, and the protection orders registry. Serves BC and Yukon, 24/7, 365 days a year. Funded by Ministry of Attorney General (MAG).
Website

www.victimlinkbc.ca
Address

Vancouver, BC
Help line staff provide emotional and crisis support; referral to victim services, transition houses, counselling resources, and community services; and information about the justice system, federal and provincial legislation and services, crime prevention, safety planning, and the protection orders registry. Serves BC and Yukon, 24/7, 365 days a year. Funded by Ministry of Attorney General (MAG).

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Mailing Address

No mailing address available

Contact

24-hour (phone or text): 1-800-563-0808

Email: 211-VictimLinkBC@uwbc.ca

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Youth Against Violence Line (YAVL)

Provided by United Way BC Helpline Services
6 other services offered by this agency

A free and confidential, multilingual phone line that provides information and referral to young people across BC concerned with youth violence, bullying, peer pressure, and intimidation or threats by a person or a gang.

A free and confidential, multilingual phone line that provides information and referral to young people across BC concerned with youth violence, bullying, peer pressure, and intimidation or threats by a person or a gang. Service includes non-judgmental support, information about options, and referrals to community services. Concerned parents, teachers, service providers, and others are also welcome to call about youth-related resources. Telephone assistance is available 24/7, 365 days a year. Provided by Policing and Community Safety Branch, Victim Services and Crime Prevention. Funded by Ministry of Attorney General (MAG).
Website

www.youthagainstviolenceline.com
Address

Vancouver, BC
Service includes non-judgmental support, information about options, and referrals to community services. Concerned parents, teachers, service providers, and others are also welcome to call about youth-related resources. Telephone assistance is available 24/7, 365 days a year. Provided by Policing and Community Safety Branch, Victim Services and Crime Prevention. Funded by Ministry of Attorney General (MAG).

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Mailing Address

No mailing address available

Contact

24-hour: 1-800-680-4264

Text: 211

Email: info@youthagainstviolenceline.com

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United Way BC Helpline Services

Website

Contact

Address

Mailing Address

7 services offered by: United Way BC Helpline Services

211 British Columbia

Website

Address

Mailing Address

Contact

Gambling Support Line BC

Website

Address

Mailing Address

Contact

Racist Incident Helpline (RIH)

Website

Address

Mailing Address

Contact

Shelter and Street Help Line

Website

Address

Mailing Address

Contact

The Alcohol and Drug Information and Referral Service (ADIRS)

Website

Address

Mailing Address

Contact

VictimLink BC

Website

Address

Mailing Address

Contact

Youth Against Violence Line (YAVL)

Website

Address

Mailing Address

Contact