Independent agency resolves disputes between participating banking services and investment firms and their customers if they can't solve disputes on their own. Investigates complaints about most banking and investment services and products including mishandled...

Independent complaint resolution and information service for consumers of Canadian life and health insurance. Aims to resolve insurance complaints about life, disability, employee health benefits, travel, and investment products such as annuities and segregate...

Independent body committed to creating and maintaining community confidence in advertising. Complaints about advertisements can be sent in by mail or submitted online. Office hours are 9 am to 5 pm Eastern time, Monday to Friday. Nonprofit society.

National public interest organization dedicated to preventing and rectifying wrongful convictions, with the primary focus being murder convictions. Addresses the causes of wrongful convictions through presentations to government, public education, case-by-case...

Advocates for compassionate end-of-life choices, and works to inform the public about the right of physician-assisted dying. Informs Canadians about legal end-of-life options and the importance of advance care planning. Advocates for strong patient rights legi...

National marketing association embracing all disciplines, channels, and technologies. Services include setting standards for marketing conduct, investigating complaints against CMA members, advocacy regarding legislative matters, and industry education and tra...

Self-regulatory body governing the English language news media industry in Canada. Promotes ethical practices within the Canadian news media community and serves as a forum for complaints against its members.

Receives, reviews, and responds to suggestions, compliments, and complaints about Service Canada's delivery of services. Acts as a neutral organization without access to client files. Clients should first try to resolve their issue(s) with the responsible Serv...

Works to ensure that Canada's justice system is fair, accessible, and efficient. Promotes respect for rights and freedoms, the law, and the Constitution. Develops policy and laws as needed. Provides legal advice to federal departments and agencies. Provides on...

Works toward giving victims of crime an effective voice in the criminal justice system by helping them and their families understand their role in the criminal justice system and the services available to support them; ensuring that the perspectives of victims...

Works to ensure that veterans, serving members of the Canadian Forces and the RCMP, and their families are treated respectfully in accordance with the Veterans Bill of Rights, and receive the services and benefits that they require in a fair, timely, and effic...

Web portal provides information, tools, and resources about consumer issues, including consumer protection, finances, housing, products and services, communications, automotive, and environment. Authoritative information, sourced from federal, provincial, and ...

Independent regulatory agency works to protect and inform consumers of financial services, and investigates possible breaches of banking laws. Ensures that federally regulated financial institutions comply with federal consumer protection laws and regulations;...

Receives complaints from members of the public about the conduct of RCMP members, and assists complainants in determining whether they wish to attempt alternate dispute resolution or lodge a formal complaint. Independent civilian review body. Complaints can be...

Brings together pro-bono lawyers, law students, sponsorship experts, and community organizations to offer direct support to Canadians seeking to sponsor refugees. Provides sponsor groups with support from a pro-bono lawyer and law students; in BC, service is a...

Receives and investigates disclosures of wrongdoing relating to or in the public sector made by public servants and other Canadians. Also helps protect whistleblowers and those who participate in investigations from reprisal. Conducts investigations in a timel...

An independent body created to ensure the federal government meets its responsibilities to victims of crime. For victims of crime, the Office can answer questions about one's rights as a victim; provide information about the services and programs available to ...

Responsible for upholding taxpayer service rights; independent and impartial reviews of unresolved complaints from taxpayers about the service or treatment they have received from the Canada Revenue Agency. Office hours are 8:15 am to 4:30 pm Eastern time, Mon...

Advocates for victims' rights by presenting the perspectives of victims to all levels of government. Serves as a resource centre for victims, providing information about the Canadian criminal justice system, and helping victims deal with post-trial agencies; o...

Gathers information on spam and other electronic threats to support the enforcement activities of the federal agencies responsible for enforcing Canada's Anti-Spam Legislation. Individuals can submit information about (and provide examples of) spam and other e...

Helps resolve consumer and small business complaints relating to retail telecommunications services, including local and long distance telephone services, wireless phone service, internet access, directory assistance and operator services, and other unregulate...

Provides Canadians with timely, independent, thorough, and objective monitoring of their federal corrections system to ensure that it remains safe, lawful, and humane. Functions as an Ombudsman for federally sentenced offenders. Independent of the Correctional...

Serves as the final appeal authority for postal service complaints that have not been resolved by Canada Post to a customer's satisfaction. Provides confidential investigation about issues including unfair handling, unreasonable delays, or failure to follow pr...

Provides system advocacy to reduce the stigma around substance use and works to create equitable access to substance use health services. Develops and delivers educational workshops about substance use for individuals and organizations. Also partners with orga...

A federal body created under the Judges Act with the mandate to maintain and improve the quality of judicial service in the superior courts of Canada. Mandated to review any complaint or allegation against a superior court judge or a prothonotary of the Federa...